lindz1817 wrote:
Unlucky Brian, sorry to hear your son won't get his glove in time for his birthday. This would annoy me also. Not so much the mistake (people make honest mistakes, it happens), but the fact that instead of letting you know what was going on and offering you some options after the mistake was made, you were kept in the dark and they covered it up for as long as possible. Hopefully others have a better experience with Akadema.
I am a forgiving person, as we are all human. A simple error, two, three four.....I find myself always forgiving. However, knowing the full story behind this situation is a bit much, even for me.
I guess it would be one thing had I sent in my order and never followed-up, but that is not the case here. To me the cover up is worse than the error. I would have been fine if the rep would have called me back after the error was discovered (remember, the error was the fact the glove was never ordered) and told me. However, once the rep knew it was getting to the point of "show me the glove", he resorted to another lie by telling me he had tried to contact me to notify me that my credit card had been declined. This is the same credit card I pay off every month, the same credit card I just used to order a SLCS glove through eastbay, and the same credit card that is attached to my paypal account.
Oh, and not once have I received a simple apology from Fred Quinones or Akadema.